FAQ

The main active ingredient in Clinisoothe+ Skin Purifier is sodium hypochlorite. Our unique laboratory process converts sodium hypochlorite into a high purity hypochlorous and harnesses the power of Clinisoothe+ hypochlorous to produce the perfect skin purifying solution. Our formula provides highly effective cleansing with none of the toxicity or nasties of traditional antimicrobial cleansing chemistries.

ZenSept Products are effective due to pure hypochlorous content. Neutral pH, no alcohol, petroleum, lanolin, oils, sulphates. Non-toxic, non-irritant, non-cytotoxic to skin. This mean that it is completely suitable for sensitive skin & all skin types for that matter.

Yes! Clinisoothe+ is suitable for all skin types, including those prone to acne, spots, eczema, psoriasis, sensitive and sore skin and rosacea. To use Clinisoothe+ as part of your daily routine, we recommend using after cleansing and removing any makeup before use. Apply liberally by spraying directly onto the skin or wiping on with a soaked cotton pad. Discontinue use if irritation occurs.

Although rare, if irritation occurs when using ZenSept, please stop using immediately. If irritation persists after 3-5 days, consult your doctor. Test new products on a small area first. Return the product if you experience any redness or tingling.

It must be stored out of the reach of children and away from direct sunlight. To intensify its cooling effect, refrigeration is recommended if desired.

Many skin cleansers with antimicrobial properties are weak poisons, impacting healthy skin cells and skin regeneration. Skin Reset+ stands out by utilizing an oxidizing method that poses no harm to human skin, including re-growing skin cells.

ZenSept is manufactured in the UK at a specialized ISO 13485 Medical Device facility. This facility also holds accreditation with ISO 9001.

ZenSept is a stable, pure, nature-replicating hypochlorous chemistry. It may have a mild swimming pool scent upon application, reflecting the purity of hypochlorous. No fragrance is added to maintain purity and prevent skin irritation.

ZenSept has no contraindications and is safe to use during pregnancy or breastfeeding. Cease use if irritation occurs.

ZenSept is pH neutral, non-cytotoxic, hypoallergenic and paediatrician tested but we do not recommend the use of skin topicals on children under 3. To use ZenSept on very young children, test sensitivity with a patch test and stop if a reaction occurs.

Enjoying Clinisoothe? Why not save some money on your next purchase with us, by referring a friend? Both of you will receive 20% off your next purchase. 

Simply share the link, or code sent to your email address, with your friends after purchasing. Alternatively, use this link: 

https://clinisoothe.referralcandy.com/

Having trouble with your code? Email admin@cqc-group.com

Delivery and Returns

United Kingdom

United States

Canada

Netherlands

Ireland

Germany

Australia

Sweden

Switzerland

Austria

France

United Arab Emirates

Jersey

Slovakia

Russia

Turkey

Trinidad And Tobago

Belgium

Norway

Monaco

Spain

Malta

Singapore

Two shipping Options are available for UK deliveries. 

For orders received before 12 noon, Mon-Fri.

Express 1-3 business day: For items required in a rush. Tracked and signed for service, provided by DHL. 

Standard shipping 2-7 business days: Less urgent but still an excellent service. Tracked and signed for service provided by Yodel. 

Enter your mobile number at the checkout to receive live amendable shipping details.

Orders outside the UK will be dispatched on an Express tracked and signed for service, 2-10 business days.

PLEASE NOTE: We are located in the UK, therefore, any order made from outside the UK will be subject to customs fees and taxes. As the customer, you are responsible for customs clearance and taxes. You can find out more about how your country handles import duties and taxes from the Department for International Trade.

Please Refer to our Returns Policy.

Please Refer to our Return Policy

UK customers can purchase ZenSept product from amazon, TikTok Shop or here ZenSept.com

At the time being, products brought directly from this website can only be returned using our returns policy.

YES! All of our postage packaging is recyclable. Helping You Make Eco-Friendly Choices with Recyclable Packaging.

Sustainability

Our packaging and product are all about being vegan-friendly and cruelty-free. We're totally proud of it!

YES! All of our packaging is recyclable. Helping You Make Eco-Friendly Choices with Recyclable Packaging.

Subscription

Please contact info@zen-sept.com if you have any questions or issues with your subscription.

You can cancel your subscription simply by logging onto your account and selecting “Manage my account” from there, you can either skip the month or cancel completely. 

Another way to access your account is to check in on your subscription emails, this will have a link to manage your account. 

We have 4, 6 and 8 week subscription options to ensure that you never run out of ZenSept.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

If you change your address, please update this information in the “My Account” section of the site so that we can ensure that no deliveries are sent to the wrong address.